CameraFitter

Last Updated: April 25, 2025

At CameraFitter, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our company in any way. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

1. Information We Collect

We may collect several types of information from and about users of our services, including:

1.1 Personal Information

• Contact information (name, address, email address, telephone number)
• Payment information (credit card details, billing address)
• Property information relevant to installation services
• Service preferences and requirements

1.2 Technical Information

• Information about your home network during installation (network name, password if provided by you)
• Technical specifications of your property relevant to installation
• IP address and browser information when you visit our website
• Information about the devices you use to access our services

1.3 Customer Service Information

• Records of your communications with our customer service team
• Feedback, reviews, or survey responses you provide
• Service history and technical support records

2. How We Collect Information

We collect information through several methods:

• Direct interactions when you provide information in forms, correspondence, or conversations
• During consultations, installations, and service appointments
• Automated technologies when you visit our website (cookies, web beacons)
• From third parties such as business partners or subcontractors

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Responding to your requests, questions, and concerns
• Sending service-related notifications and updates
• With your consent, sending promotional communications about our services
• Analyzing usage patterns to enhance our website and services
• Protecting our rights, property, and safety, and those of our customers

4. Customer Camera Footage

As a security camera installation company, we want to be absolutely clear about our policy regarding your camera footage:

• We do NOT have routine access to footage from cameras we install
• We do NOT store, record, or maintain copies of your camera feeds
• We do NOT view your camera feeds unless specifically requested by you for troubleshooting purposes
• If you request technical support that requires accessing your system, we will only do so with your explicit permission and while you are present or with your knowledge
• After installation, your camera system operates independently on your own network and storage devices

Our commitment is to respect your privacy while ensuring your security system functions properly. The footage captured by your security cameras belongs to you alone.

5. How We Share Your Information

We may share your personal information with:

• Service providers who perform services on our behalf (payment processors, technical support)
• Professional advisers including lawyers, bankers, auditors, and insurers
• Government agencies when required by law
• Business partners only with your consent
• In connection with a business transaction such as a merger or acquisition

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using industry-standard encryption for sensitive data transmission
• Restricting access to personal information to employees who need it to perform their job functions
• Regular security assessments and training for our staff
• Physical security measures at our facilities
• Regular system monitoring for potential vulnerabilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and collect information about how you use our website. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

We use cookies for:

• Remembering your preferences and settings
• Understanding how you use our website
• Improving the performance and usability of our website
• Providing relevant content and advertisements

8. Marketing Communications

With your consent, we may send you marketing communications about our products and services that we believe may be of interest to you. You may opt out of receiving any, or all, of these communications from us by:

• Following the unsubscribe link in any marketing email
• Contacting us directly via email or phone
• Updating your communication preferences in your account settings (if applicable)

We will process your request as promptly as possible, but it may take up to 10 business days to update our systems.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access personal information we hold about you
• The right to request correction of incomplete or inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent where we rely on consent to process your information
• The right to object to processing of your personal information
• The right to data portability

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by CameraFitter. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Specific Privacy Rights for Massachusetts Residents

As a Massachusetts-based company serving primarily Massachusetts residents, we comply with all applicable Massachusetts privacy laws. Massachusetts law provides the following specific protections:

• Protection against identity theft through the Massachusetts Data Breach Notification Law
• Protection of customer financial information under Massachusetts General Laws Chapter 93H
• Protection against unwanted telemarketing calls through the Massachusetts Do Not Call Registry

We maintain appropriate security measures in compliance with the Massachusetts Standards for the Protection of Personal Information of Residents of the Commonwealth.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: